We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.


This is when the item:


• has a problem that would have stopped someone from buying the item if they had known about it


• is unsafe


• is significantly different from the sample or description


• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

*Please note that shipping cost for refunds and exchanges are paid by the purchasing party.


Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase.


ABN 63 106 415 035

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